Privacy Policy

LHi Group Limited, our parent company, as defined in section 1159 of the UK Companies Act 2006, and our group, including all subsidiary companies of LHi Group (such as LHi Group GmbH, LHi Group Inc., LHi Group SA, and Expert Project Solutions Limited) (referred to collectively as "We," "Us," "LHi Group," or similar), are committed to protecting and respecting your privacy in accordance with the local data protection laws in each applicable jurisdiction.

This policy (along with our Terms of Use and any other referenced documents) outlines how any personal data We collect from you or that you provide to Us will be processed by Us. Please carefully read the following to understand our perspectives and practices regarding your personal data and how We will handle it. By communicating with Us or visiting www.wearelhi.com or any other website operated by Us that publishes this or a similar policy ("Our Sites"), you are accepting and consenting to the practices described in this policy.

Since We also operate in the United States, We have ensured compliance with the California Consumer Privacy Act (CCPA). For all our employees, candidates, or applicants working in the United States, please review any changes to this general Privacy Policy in the addendum below. Any areas where the terms of our Privacy Policy differ for our employees, candidates, or applicants in the United States are highlighted with an asterisk (*) in the addendum.

Please carefully read the following to understand our perspectives and practices regarding your personal data and how we will handle it.

For further inquiries regarding your personal data, please contact data@wearelhi.com or data@wearexps.com. Our dedicated Data team will address all queries.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Notice.

We will share your personal information with:

• Any member of our group both in the EEA and outside of the EEA.
• Selected third parties including:
  • Clients for the purpose of introducing candidates to them.
  • Candidates for the purpose of arranging interviews and engagements.
  • Clients, business partners, suppliers, and subcontractors for the performance and compliance obligations of any contract we enter into with them or you.
  • Subcontractors include email marketing specialists, event organizers, payment and other financial service providers.
  • Advertisers and advertising networks require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimization of our site.
  • Credit reference agencies, our insurance broker, compliance partners, and other subcontractors for the purpose of assessing your suitability for a role where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If LHi Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms of use or terms of business and other agreements, or to protect the rights, property, or safety of LHi Group, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The lawful basis for the third-party processing will include:

• Their own legitimate business interests in processing your personal data, in most cases, fulfill their internal resourcing needs.
• Satisfaction of their contractual obligations to us as our data processor.
• For the purpose of a contract in place or in contemplation.
• To fulfill their legal obligations

The data that we collect from you may or will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be transferred to third parties outside of the EEA for the purpose of our recruitment services. It may or will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, our recruitment services and the provision of support services. By submitting your personal data, you agree to this transfer, storage, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We understand our legal obligation to retain accurate data and only keep personal data for as long as we need it for our legitimate business interests and as long as you consent to it. Therefore, we maintain a data retention policy and conduct regular data reviews to delete information that no longer serves our legitimate business interests.

To ensure the accuracy of our data, we take the following steps:

• Our website allows you to manage your data and review the information we have about you for accuracy.
• Before initiating any interactions, we verify that we have correct information about you.
• We maintain communication with you so you can update us on any changes to your personal data.

We organize our data to retain different types of information for different periods. Factors we consider when deciding whether to keep your personal data include:

• The type of personal data.
• Its perceived accuracy.
• Our legal obligations.
• Whether an interview or placement has been arranged.
• Our recruitment expertise and industry knowledge, including by country, sector, and job role.

We may store part or all of your personal data in archives or on our financial systems, removing some or all of it from our primary Customer Relationship Manager (CRM) system.

Our current data retention policy is available upon request.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes, and we will collect express consent from you if legally required prior to using your personal data for marketing purposes.

You can exercise your right to accept or prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at data@wearelhi.com or data@wearexps.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party in certain formats, if practicable.
• Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/concerns

Your local Data Protection legislation grants you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete.

A subject access request should be submitted to data@wearelhi.com or data@wearexps.com 

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.

Questions, comments and requests regarding this privacy notice are welcome and should be addressed to data@wearelhi.com or data@wearexps.com

Questions, comments and requests regarding this privacy notice are welcome and should be addressed to data@wearelhi.com or data@wearexps.com

While our general Privacy Policy addresses the majority of compliance with the California Consumers Privacy Act (CCPA), there are a few changes that we have implemented to ensure compliance. And whilst the CCPA relates to California only, we have adopted this approach for the whole of the United States.

As explained in the Privacy Policy, We only collect data that You have given to us, consented to or that We have a legal basis to collect.

In California the legal basis to collect data is as follows:

(1) Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
(2) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
(3) Debugging to identify and repair errors that impair existing intended functionality.
(4) Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
(5) Performing services on behalf of Us or our service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of Us or our service provider.
(6) Undertaking internal research for technological development and demonstration.
(7) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by Us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Us.

We identify the types of information collected in the last 12 months, the sources of the information, the purpose of the information, and how the data is shared and why. We do not sell any personal data to third parties.

This specific privacy policy is reviewed and updated every 12 months to ensure it accurately addresses the CCPA as well as any changes within our organization.

What is considered Your personal data?

While We have identified the information that We may collect form you in the Privacy Policy, We wanted to specifically highlight to You all information which may be considered your personal data:

• Personal identifiers, including name, address, email, social security number, driver’s license number and passport number.
• Biometric information.
• Geolocation data.
• Internet browsing history.
• Professional and employment-related information.
• Inferences from personal information to create a profile.

While the above is all considered personal data, any of the above that is publicly available is not considered personal data.

Consumer Rights under the CCPA

• Know what personal information is being collected about You and for it to be deleted.
• Know whether Your personal information is sold or disclosed and to whom.
• Say no to the sale of personal information.
• Access Your personal information.
• Equal service and price, even if You exercise your privacy right

ACCESS TO YOUR PERSONAL DATA
At any time, you may request the right to view or exercise any of the above rights pertaining to any personal data that We may hold for You. We may require a verifiable proof of identity prior to allowing access to any records.

For access to your data, contact data@wearelhi.com or data@wearexps.com.

We are a recruiting agency, recruitment business, and consultancy. We gather the personal data of the following individuals to facilitate our operations:

• Potential and hired candidates for permanent or temporary positions;
• Prospective and current client contacts;
• Supplier contacts to aid our services;
• Employees, consultants, and temporary workers.

We gather information about you to conduct our primary business and related activities.

This is information about you that you provide to us by filling out forms on our site www.wearelhi.com or www.wearexps.com, or by corresponding with us via phone, email, or other means. It includes information you provide when you register to use our site, join our database, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our site, enter a competition, promotion, or survey, and when you report a problem with our site.

The information you provide to us, or that we collect about you, may include your name, address, personal and business email addresses, phone number, financial information, compliance documentation, and references verifying your qualifications and experience, as well as your right to work in the relevant country, curriculum vitae, photograph, and links to your professional profiles available in the public domain (e.g., LinkedIn, Twitter, Indeed, Anyleads, Zoom Info, business Facebook, or corporate websites).

For each visit you make to our site, we will automatically collect the following information: technical details, such as the Internet Protocol (IP) address used to connect your computer to the internet, any login information provided, browser type and version, details about your visit including the full Uniform Resource Locator (URL), the path you took through our site (including date and time), any roles you viewed or searched for, page response times, any download errors encountered, how long you spent on certain pages, interactions on the page (such as clicks), and the methods you used to navigate away from the page.

This is the information we obtain about you from other sources such as LinkedIn, corporate websites, job board websites, online CV libraries, your business card, and personal recommendations. In this case, we will inform you, by sending you this privacy notice, within a maximum of 30 days of collecting the data, of the fact we hold personal data about you, the source the personal data originates from, whether it came from publicly accessible sources, and for what purpose we intend to retain and process your personal data.

We are working closely with third parties, including companies within our Group, business partners, sub-contractors in technical, professional, payment, and other services, advertising networks, analytics providers, search information providers, credit reference agencies, and professional advisors. We may receive information about you from them for the purposes of our recruitment services and ancillary support services.

We utilize information held about you in the following ways:

• To fulfill our obligations arising from any contracts We intend to enter into or have entered into between you and Us and to provide you with the information, products, and services that you request from Us or we believe will be of interest to you because it is relevant to your career or to your organization.
• To provide you with information about other goods and services We offer that are similar to those that you have already purchased, been provided with, or inquired about.
  The primary service We offer to our candidates and clients is the introduction of candidates to our clients for the purpose of temporary or permanent engagement. However, our service expands to supporting individuals throughout their careers and to supporting businesses’ resourcing needs and strategies.
• Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contracts, legal obligations, and consent for specific uses of data.
• We will rely on a contract if We are negotiating or have entered into a placement agreement with you or your organization or any other contract to provide services to you or receive services from you or your organization.
• We will rely on legal obligations if We are legally required to hold information on you to fulfill our legal obligations.
• We will, in some circumstances, rely on consent for particular uses of your data, and you will be asked for your express consent if legally required.

Our lawful interests in gathering and keeping your personal data are outlined below:

• As a recruitment firm, agency, or consultancy, we connect candidates with clients for permanent employment, temporary worker placements, or independent professional contracts. The sharing of personal data between our candidates and client contacts is a vital and integral aspect of this process.
• To facilitate our candidates’ career goals and our client’s staffing requirements, we need a database containing historical and current personal data of candidates and clients.
• To sustain, broaden, and enhance our business, it's necessary to document the personal data of potential candidates and client contacts.

If we want or need to rely on consent to lawfully process your data, we will ask for your consent verbally, via email, or through an online process for the specific activity we need consent for. We will document your response in our system. If consent is the legal basis for our processing, you have the right to withdraw your consent for this particular processing at any time.

• Use of our website;
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.

We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service when you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve you and others and deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.